Job Openings for the position of Advisor, Resource Management (I7) in Dell
Job Details :
Job Position : Advisor, Resource Management (I7)
Company Name : Dell
Experience : 3 to 5 Yrs
Location : hyderabad
Skills : audit,resource management,risk analysis
Category : IT – Software Jobs
Educational Qualification :
Job Description :
– Interface between CCO and internal business customers
– Creating short term forecasting & staffing requirements
– Proactive outage management & resource scheduling
– Managing SL outlook & mitigation planning process
– Creating risk analysis & business recommendations
– Coordinate emergency situation recovery (BCP Mgmt.)
– Perform SWOT analysis & drive CLCA
– Drive actions & escalations where required and s upport business optimization with What-If scenarios Interlock with business leads, RT/I Mgmt. and IT
– Audit Aspect eWFM data in- & output (Quality & Hygiene) and m anage EPI Center input & accuracy (where owned by CCO)
– Min. 3 years professional experience in workforce management within contact center industry is required
– Forecasting and Scheduling skills within a multi-channel environment are required
– Fluent English language skills are required
– Expert knowledge of Aspect eWFM & WFO is desired
– Six Sigma (BPI) skills are desired
– Expected competencies: Dealing with ambiguity in a complex environment
– Ability to build business relationships & drive team work
– Solid communication & presentation skills
– Self-driven and able to deliver tangible results
– Comfortable in the presence of more senior managers
Contact Details :
Company Name: Dell
Company Description: Dell is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.
Job Posted On : 2019-05-08
Note : Above Job position will be valid for 1 Month after job Posted date.