Job Openings for the position of Senior Service Manager in CSG International
Job Details :
Job Position : Senior Service Manager
Company Name : CSG International
Experience : 5 to 10 Yrs
Location : bangalore
Skills : software,management
Category : IT – Software Jobs
Educational Qualification :
Job Description :
– and budget planning for Global Service Management senior management.
– Develops and maintains cross-functional partnerships with other CSG departments to ensure customer issues are resolved and CSG retains a vendor of credibility reputation.
– strategy
– Delivers input on policies
– Service management revenue and margin goals and cost of service accountability.
– and this is a commercially oriented role with strong emphasis on business planning and future strategy in partnership with other CSG go-to-market functions.
– Research and Development etc.)
– Focus on staff mentoring and building a successful team which will in turn deliver the top level customer service required to look after your client. Provide input on team performance and reward.
– Co-develops and maintains business plan and budget. Subsequent budget management and control thus having a good understanding of managing operating and capital costs.
– You will be the accountable CSG Global Service Management client(s) contact
– you will also be very focussed on processes and operational efficiencies
– Authorises any changes for customers from a business perspective and continual service improvement.
– programs
– especially where they can be used to improve the service offering
– Planning and designing either the client specific or broader service oriented programs and proactively monitoring overall progress at regular intervals to senior and executive level stakeholders
– Demonstration of CSG Values.
– your own management team and other CSG competency-based functions (Professional Services
– resolving issues and initiating corrective action as appropriate in accordance with the governance arrangements.
– Organic business growth and delivery of incremental revenues through the life of the specific contract within this client is expected
– staffing organizational design
– Achieve both client SLA attainment and drive broader SLA standards for solutions and services offered for your customer(s) in line with CSG policies and ITIL best practices.
– working in partnership with the CSG Sales and Account team
– reduction in cost or expansion of business and revenue generation.
– As a natural leader
– resource allocation
– requirements and change management.
– Manage client engagement(s) and relationships while providing overall leadership to your team.
– quality requirements
– project schedules
– Jointly develop within CSG an agreed roadmap with customer(s) to cater for business growth.
– Accountability for client stakeholders
– risk
– Deliver identified major technology services program(s) within budget and time requirements.
– You will need to be very client focussed
– Dynamic
– and be someone entrepreneurial in thought process
– Although you will come from an operations
– Bachelor s degree (B.A.) or equivalent experience.
– results driven
– you will also have a creative edge to your resume demonstrated through past success.
– Great arbitration and organizational skills are also necessary for satisfactory performance.
– Program Management and ITIL accreditation will be an advantage.
– Thorough understanding of CSG products/solutions will be an advantage.
– highly capable and self-motivated
– Experienced in working with Systems Integrators and multiple vendors essential.
– Minimum 10 years of progressive operations or support or program management experience in managing a work-stream within a large implementation/software transformation or operations outsourcing programs.
– dynamic.
– show a proven background of client relationship building and someone with highly developed leadership skills with ability to lead groups (25+).
– Understanding of Financial principals and reporting.
– You will be able to show strong general management and operational skills in your background
– support or development background
– Sophisticated communication and stakeholder management skills to influence and gain cooperation with customers and team members where interests may be divergent.
– Minimum 5 years people management experience in a global environment or role.
– with a desire to achieve.
– dynamic
– with significant telecommunications OSS/BSS operations experience ideally in a tier 1 provider
Contact Details :
Company Name: CSG International
Company Description: At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. We simplify the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. We are the trusted partner driving digital transformation for leading global brands including Arrow Electronics, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iFlix, MTN, TalkTalk, Telefonica, Telstra and Verizon. For more information, visit our website at csgi.com.
Job Posted On : 2019-05-24
Note : Above Job position will be valid for 1 Month after job Posted date.