Job Openings for the position of Assoc. Systems Engineer in US Technology
Job Details :
Job Position : Assoc. Systems Engineer
Company Name : US Technology
Experience : 1 to 3 Yrs
Location : chennai
Skills : java,communication,c
Category : Telecom / ISP Jobs
Educational Qualification :
Job Description :
– Handle all calls e mails Chat and Support tickets on Service Request incidents
– Incident recording, classification, prioritization and Escalation
– Update the End user and IT group on progress
– Perform communication activities for the other ITIL processes e.g. Release notifications, change schedules, SLM reports
– Report to Management, Process Managers and customers through SLM on Service Desk performance
– Escalation of incidents to concerned teams for resolution based on defined escalation matrix and standard operating procedures.
– First time resolution fo Account Lockout Password Reset Frequent Account Lockout Desktop Laptop Admin Privilege, OS related L1 issues, Application related L1 issues
– o Exchange O365 related L1 issues
Contact Details :
Company Name: US Technology
Company Description:
We are a leading IT company with more than 14000 employees. We are one of the fastest companies to attain CMM Level 5, CMMi, and PCMM Level 5. We have vast experience in software solutions for areas like retail, banking & financial services, airlines, healthcare, shipping & transportation, networking, telecommunications automobiles and manufacturing.
Job Posted On : 2019-04-03
Note : Above Job position will be valid for 1 Month after job Posted date.