Job Openings for the position of Boomi Support Engineer in Dell
Job Details :
Job Position : Boomi Support Engineer
Company Name : Dell
Experience : 3 to 4 Yrs
Location : hyderabad
Skills : SQL,XML,HTTP
Category : IT – Software Jobs
Educational Qualification :
Job Description :
– Responsible for providing telephone/email/chat and remote diagnostic technical support of the Boomi Platform.
– Respond to customer technical problems/issues related to hardware, software and networking.
– Answer questions about installation, operation, configuration, customization, performance, and usage of assigned products.
– Verify warranty entitlement and determine appropriate action.
– Recreate, identify and provide input on unique or recurring customer problems.
– Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
– Document problems in the support solution database for diagnostics and solution implementation.
– Provide basic remote deployment, maintenance and consulting services.
– The successful candidate will be able to quickly gain an understanding of the Dell Boomi platform.
– Responsible for monitoring and addressing customer issues to understand their root cause and business impact.
– Active participation in our community with your unique experience.
– This is a customer-facing role in a very collaborative environment and therefore it requires strong communication skills.
– Work closely with customers and interface with our Engineering team to help find solutions for customers
– Experience with any of the following technologies is preferred:
– SQL and XML technologies
– SOAP/REST and HTTP
– Experience in connecting and working with different APIs
– Basic scripting experience
– Java platform knowledge
– Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems.
– Willing to work on at least one weekend(either Sat or Sun).
– The ideal candidate must have 3-4 years work experience in Customer Support or Development, or a college graduate with a Computer Science.
Contact Details :
Company Name: Dell
Company Description: Dell is a part of the Dell Technologies family of brands. Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset: information. The company services customers of all sizes across 180 countries – ranging from 98 percent of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.
Job Posted On : 2019-05-08
Note : Above Job position will be valid for 1 Month after job Posted date.