Job Openings for the position of Domain Expert- Medical Underwriter/ Summarizer & Process Associate, Insurance in Genpact
Job Details :
Job Position : Domain Expert- Medical Underwriter/ Summarizer & Process Associate, Insurance
Company Name : Genpact
Experience : 0 to 4 Yrs
Location : delhi
Skills : finance,accounts,underwriting
Category : BPO / Call Center Jobs
Educational Qualification :
Job Description :
– New Hire Training
– Readiness of new hire class logistics, documentation
– Timely & effective pre- process & process trainings
– Feedback & coaching
– Knowledge Management
– Ensure100% adherence to SOPs/Update trackers, update dissemination, error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
– Adherence to Genpact training common minimum practices
– Daily touch points with process trainers, SME to effectively drive knowledge management and people development practices
– Managed trainings single handedly
– Drive Process improvements
– Maintain key records like working files, email for reference and audit purpose
– Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
– Ensure that turnaround time and quality of the work meets Company service standards
– Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls
– Manage own work in process and support team efforts to ensure that individual, team goals are met.
– Maintain key records like working files, email for reference and audit purpose
– Should be able to handle basic day to day requirements of excel
– Graduate in medical stream- BHMS, BAMS, BUMS, BPT, BDS, B Pharma, M Pharma
– 4-5 years of work experience preferred in Medical Summarization/ Underwriting in Life or Health Insurance
– Experience in Group Disability Insurance Underwriting /Employee benefit/ Workers Compensation/ Individual disability Insurance or/and Insurance qualification/certifications will be an added advantage
– Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
– In depth knowledge of the process at least 1 year in similar process
– Strong Communication skills (Both written & verbal)
– Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
– Displays energy and enthusiasm in approaching the job
– Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
– Process Associate, Claims Insurance
– Transaction processing according to standard work & SOP
– Prioritize transactions according to documented guidelines to meet SLA
– Plans and organizes tasks and work responsibilities to achieve objectives
– Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
– Assist with/perform other team tasks as required.
– Ability to accurately interpret and compile information from a variety of sources and systems
– Ensure that turnaround time and quality of the work meets Company service standards
– Manage own work in process and support team efforts to ensure that individual, team goals are met.
– Maintain key records like working files, email for reference and audit purpose
– Should be able to handle basic day to day requirements of excel
– Graduation in any stream except B.Tech and Technical Graduation & Law
– 1-4 years Customer Service backend operations experience Preferred
– Strong English Communication (Both written & verbal)
– Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
– Displays energy and enthusiasm in approaching the job
– Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
– Ready to work on stretched working hours
– Ability to independently interact with internal and external customers
– Customer service focus
– Insurance knowledge.
– Job Location: Sector 135, Noida, Uttar Pradesh 201304 and Plot No: 22A&B, Oswal buildings, Udyog Vihar, Sector 18, Gurugram, Haryana 122015
– Start Date: 04-Apr-2019
– End Date: 06-Apr-2019
Contact Details :
Company Name: Genpact
Company Description:
GENPACT India Private Limited
Email: gurpreet.simar@genpact.com
Job Posted On : 2019-04-04
Note : Above Job position will be valid for 1 Month after job Posted date.