Job Openings for the position of Manager on Duty in Apollo Hospitals Enterprise Limited
Job Details :
Job Position : Manager on Duty
Company Name : Apollo Hospitals Enterprise Limited
Experience : 2 to 5 Yrs
Location : bangalore
Skills : customer service,quality,billing
Category : Medical / Healthcare Jobs
Educational Qualification :
Job Description :
– To receive the patient with a smile and explain about the admission guidelines.
– To visit every patient, enquire about his or her needs every day.
– To keep the ambience neat and tidy.
– To attend to phone calls
– To co-ordinate with other departments in attending to the patient’s needs
– To participate in the IDR for all new admissions and for patients staying more than a week
– To inform the resident / registrar regarding new admissions.
– To inform cross referrals/ review to OP secretaries as mentioned in the communication book.
– To keep the VIP co-ordination team informed on the status of reference patients
– To arrange for transport while sending the patient for various investigations
– To collect all laboratory / radiology reports according to the TAT
– To obtain billing clearance before the patient is taken up for surgery.
– To send the updated billing cards to the billing department for the patients who are for Discharge.
– To co-ordinate with the Primary team / ward resident to finalize the discharge summary
– To explain the discharge guidelines/ insurance formalities to the patient and family
– To check the discharge intimation/ checked out status in the system and ensure hospital bills are settled and inform the Nurse to handover the discharge summary and the reports to the patient.
– To co-ordinate with Ambulance department if the patient needs ambulance for transportation.
– To collect the Customer feedback and forward it to Guest Relations department for analysis.
– Maintaining the case files of the patient neatly with all the necessary case papers, investigation reports and billing card etc.
– To dispatch discharged blue folder to the medical records within 48 hours.
– As per admission guidelines patient has to vacate the room within 2 hours of shifting the patient to CCU/ICU. However in special cases if the relatives are allowed to occupy the bed the policy on double occupancy to be informed to obtain signature.
– To participate , contribute and be aware of the departmental quality initiatives and performance
– To carryout data collection/support in data collection.
– To adhere to the safety norms of hospital, follow both patient, and staff safety rules.
– To perform any job / task as assigned by the superior.
– To follow death protocol for expired patients.
Contact Details :
Company Name: Apollo Hospitals Enterprise Limited
Job Posted On : 2019-04-03
Note : Above Job position will be valid for 1 Month after job Posted date.