Job Openings for the position of Officer Operations Support Assistant in Citibank India.
Job Details :
Job Position : Officer Operations Support Assistant
Company Name : Citibank India.
Experience : 0 to 1 Yr
Location : chennai
Skills : banking,ms office,maintenance
Category : Banking / Financial Services Jobs
Educational Qualification :
Job Description :
– Process customer instructions
– Track and Work within the required productivity and error limit
– Manage Tele verification process for UAE and Bahrain customer who is applied for lending product with Citi Bank with UAE and Bahrain
– Key Metrics Reporting
– Verify and process customer requests/instructions through various channels ensuring the customer is applied for the product and his basic detailing
– Verify the customer information by calling organization which the customer is currently works for
– Follow up calls to be made when there is an non connectivity
– Have a track on the verification based on agreed TAT with the business
– After breaches of TAT, application should be rejected and wait for instruction from sales team for reappear
– Adhere to policies, standard framework decided stated by the company to meet client need
– Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
– Timely and accurate processing and customer resolution
– Timely escalation on incomplete/delayed processing
– Graduate or post graduate
– Graduate Fresher or 0-1 years of experience in banking operations
– Experience in card related maintenance activities would be preferred
– Flexible to work in any shift
– Require excellent written and spoken English skills
– Proficiency in typing
– Candidate should have competency in Office tools
– Exposure to Chargeback/Settlement process will be an added advantage
– Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
– Timely and accurate processing and customer resolution
– Timely escalation on incomplete/delayed processing
– Fresher or 0 to 1 years
Contact Details :
Company Name: Citibank India.
Job Posted On : 2019-04-05
Note : Above Job position will be valid for 1 Month after job Posted date.