Job Openings for the position of Pre Screening Officer in Citibank India.
Job Details :
Job Position : Pre Screening Officer
Company Name : Citibank India.
Experience : 3 to 5 Yrs
Location : chennai
Skills : source,typing,recruitment
Category : Banking / Financial Services Jobs
Educational Qualification :
Job Description :
– Process customer instructions
– Track and Work within the required productivity and error limit
– Manage different work queues and assist with the production of department MIS and reporting
– Key Metrics Reporting
– Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required
– Follow through tasks and take ownership to ensure they are completed to the required standards
– Adhere to policies, standard framework decided stated by the company to meet client need
– Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the Team Manager as appropriate
– Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
– Timely and accurate processing and customer resolution
– Timely escalation on incomplete/delayed processing
– Graduate with minimum 3 years of experience in banking operations
– Exposure to Funds Transfer/Loans/Investment Operations would be preferred
– Exposure to AML and KYC documentation would be an added advantage
– Flexible to work in any shift
– Excellent written and spoken English skills
– Strong and proficient in knowledge source to help guide and navigate associates
– Extensive knowledge of risk & controls to resolve first level escalated inquiries
– Proficiency in typing
– Demonstrates collaborative competency
Contact Details :
Company Name: Citibank India.
Job Posted On : 2019-04-05
Note : Above Job position will be valid for 1 Month after job Posted date.