Job Openings for the position of Quality Analyst in Shell Infotech
Job Details :
Job Position : Quality Analyst
Company Name : Shell Infotech
Experience : 2 to 7 Yrs
Location : kolkata
Skills : ul,bpo,kpo
Category : Recruitment Services Jobs
Educational Qualification :
Job Description :
– Developing ideas for process level ideas and bringing change in process.
– Has managed team of 25 to 30 Customer Care executives
– Has been responsible for auditing/ feedback sharing and worked on areas with scope of opportunity for reducing defects
– Graduate with Auditors experience & preferably from Travel Domain
– Ensuing daily connects with advisors/SME for discussing agent correctable and reduce agent controllable defects.
– Knowledge about basic excel reports. (basic formulas
– Command over writing structured emails which will be necessary to draft circumstantial communication between teams.
– time to time.
– pertaining to financial transactions.
– Knowledge about calculations
– V/H look up etc.)
– Excellent communication skill (English and Hindi).
– Problem solving attitude with analytical bent to contribute towards resolution of complex nature of disputes raised by customers
Contact Details :
Company Name: Shell Infotech
Company Description: Company ProfileShell Info Technologies Private LimitedShell Infotech is a leading Information Technology (IT) Consulting as well as IT Managed Services provider headquartered in Singapore. With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Software Services, SAP Services, Enterprise Applications, IT Managed Services & automatic fare collection system.
Job Posted On : 2019-05-24
Note : Above Job position will be valid for 1 Month after job Posted date.