Job Openings for the position of Virtual Customer Service Associate in Amazon
Job Details :
Job Position : Virtual Customer Service Associate
Company Name : Amazon
Experience : 2 to 5 Yrs
Location : pune
Skills : bar,mail,action
Category : IT – Software Jobs
Educational Qualification :
Job Description :
– Action oriented, self-disciplined and organized
– Effective time management skills and ability to prioritize work time to ensure productivity and department standards
– Ability to communicate clearly with both internal and external customers
– Good comprehension skills – ability to clearly understand and address customer issues appropriately
– Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
– Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
– Good typing skills
– Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
– Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
– Should ensure Work-like environment with no disturbance during the work hours.
– Experience working in a customer service environment for at least 6 months
– The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
– Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
– Ability to empathize with and prioritize customer needs
– Demonstrates interpersonal skills with a diverse customer base
– Demonstrates conflict resolution, negotiation, and de-escalation skills
– Demonstrates ownership to resolve challenging customer issues, escalating when necessary
– Ability to determine customer needs and provide appropriate solutions
– Maintain regular and reliable attendance, including the daily schedule as assigned
– Flexible with the working schedule; may be expected to work weekends, holidays and events
– Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
– Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
– Ability to approach problems logically and rationally
– Action oriented and self-disciplined
– Organized and detail-oriented
– Ability to quickly and effectively prioritize work time in various departments to meet business need
– Ability to maintain composure in highly escalated situations
Contact Details :
Company Name: Amazon
Company Description: Amazon.com opened on the World Wide Web in July 1995. The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire tablets, and Fire TV are some of the products and services pioneered by Amazon.
Job Posted On : 2019-04-11
Note : Above Job position will be valid for 1 Month after job Posted date.